Novara Propels Monterey Fuel Company into the EHS Stratosphere
"As soon as they saw what Novara can do and how customizable it is, it was a snap decision." – Maxx Mauck, Environmental Health & Safety Coordinator
Customer Profile
Monterey Fuel
A Busy Fixed-Base Operator (FBO) Handles All Flights for Monterey Regional Airport
Monterey Fuel Company exclusively handles aircraft fueling and ground services at Monterey Regional Airport in California, with 46 employees across 2 locations. For private charter passengers, they provide planeside concierge services, coordinating hotel, ground transportation, catering, and more. Located near the Bay Area and Silicon Valley, they also offer over 200,000 square feet of office and private hangar space. Monterey Jet manages the airport’s more than 40 flights per day and is one of the top fixed-base operators in the country.
9000
Total Forms Logged
10x
More Form Completion than Paper
2000
Hazard ID Forms Filled Out in 2 Years
Challenge
An Inefficient, Paper-Based System Left the Company Exposed in the Event of Incidents or Inspections
Maxx Mauck, a 10-year veteran of Monterey Fuel Company, took on the new Safety Coordinator position and found several challenges. The company needed to:
- Ensure employee compliance with hazard checklists and forms
- Centralize safety records and data in an easy-to-use digital platform
- Identify and fix safety and maintenance issues faster
- Foster a safety-focused culture among employees
“Our old system wasn’t even spreadsheets; it was just paper everywhere.”
“If something did happen, it meant going through mountains of binders and banker’s boxes of random slips of paper,” said Mauck. “Sometimes management didn’t know where the binder was between our two locations.”
Aircraft checklists required for each aircraft movement were being filled out intermittently, causing delays in maintenance response to issues like fuel truck leaks.
Solution
Novara Flex’s Comprehensive Capabilities Make it a Clear Choice for Monterey Jet
After receiving a marketing email from Novara, Mauck quickly arranged a demo. “I called and got a demo the next week and immediately decided, we’re doing this,” he said.
“As soon as [management] saw what Novara can do and how customizable it is, it was a snap decision.”
The company implemented Novara in 2021 for:
- Hazard ID
- Inspections
- Employee onboarding and training
- SDS Management
Result
A Convenient, Easy-to-Use System Ensures Company-wide Engagement
Novara has become essential to the company’s safety culture, achieving:
“The HR manager loves it, and it made her life so much easier with onboarding new employees and tracking down acknowledgments, updated forms, handbooks, and policies.”
“Our GM, he’s a huge fan of Novara. All of this has just been perfect for everyone,” Mauck said.
Cultivating an Automated & Proactive Safety-First Culture with Flex
“I tell people all the time how great Flex is across the industry; it’s been a great, affordable, and scalable option.” – Danielle Reinhardt, Safety Administraton
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“Novara reaches out to us regularly for feedback on how the platform can be improved. They truly prioritize the voice of the customer, and that’s been incredibly valuable.” – Eric Gardner, VP of Risk Management at Pittsburg Tank & Tower Group
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“[Novara] is so much more than what we thought, we’ve put so much into this platform, it’s crazy to think about. It’s running our operations, it’s running SQF, it’s running a lot of our ISO audits, and more,” – Tyler VanDee, Environmental Health & Safety Manager
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