Communicating with Customers
This training covers the lawful methods for commercial phone calls, text messages, or emails directed to large volumes of customers. It includes government regulations pertaining to the Federal Do Not Call List (DNC) and the CAN-SPAM law.
Categories
Auto Advertising, Sales, and Finance Compliance, Auto F&I Compliance
Availability
Online, SCORM
Languages
English, Spanish
Duration
(20-30 min)
This training covers the lawful methods for directing commercial phone calls, text messages, or emails to large volumes of customers. Topics discussed include the following: government regulations pertaining to the Federal Do Not Call List (DNC) and the CAN-SPAM law; guidelines necessary to navigate the complex regulations governing mass-market communications technologies; and best practices to avoid the significant fines and penalties resulting from noncompliance.
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